By accessing or using DSL's website, products and services, you agree to comply with our Terms and Conditions. Products and Services: DSL provides technical and eStore services like digital solutions, website development, hosting services, domain registration assistance, IT consulting, and online retail products. Pricing and Payments: All prices are displayed in the applicable currency and are subject to change without prior notice. Full payment may be required before products are shipped or services are delivered. User Responsibilities Customers agree to: - Provide accurate information during registration and checkout. - Use our services lawfully and responsibly. - Maintain the confidentiality of account credentials. Intellectual Property: All website content, logos, graphics, software, and materials are the property of DSL unless otherwise stated and may not be copied or distributed without permission. Service Availability: While we strive for uninterrupted service, DSL does not guarantee continuous availability of third-party services. Limitation of Liability: DSL shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services. Termination: We reserve the right to suspend or terminate services for violations of these Terms and Conditions or applicable laws. Changes to Terms: DSL may update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of the revised terms. Contact Information For questions regarding these Terms and Conditions, please contact DSL official email (support@dslstoreandservices.com).
Order Processing: Orders are processed within 1–3 business days after payment confirmation. Processing times may vary via these conditions; 3rd party vendors, during holidays, promotions or periods of high demand. Delivery Timeframes: Physical Products Cities outside Abuja: 3–5 business days depends on the delivery channels. International deliveries: Subject to destination and courier timelines. Digital Products and Services: Domain registrations: Usually activated within 24–48 hours after successful registration and verification. Website setup and hosting services: According to the project timeline agreed with the client. Digital downloads: Delivered immediately or within the timeframe stated at purchase. Delivery Charges: Shipping fees, where applicable, will be displayed during checkout before payment is completed. Delivery Delays: DSL is not responsible for delays caused by: - Courier service disruptions but our customer must be constantly in touched - Incorrect delivery information provided by customers Customs clearance procedures - Force majeure (major) events beyond our control Order Tracking Note: Where available, tracking information will be provided after shipment. Failed Deliveries: If delivery fails due to incorrect customer information or inability to receive the package, additional delivery charges may apply for re-shipment. For delivery-related inquiries, customers should contact DSL support with their order number.
At DSL, customer satisfaction is important to us. We strive to provide quality products and reliable technical services. Physical Products: Customers may request a refund or replacement for eligible products within 7 days of delivery if: - The product is defective or damaged upon arrival. - The wrong item was delivered. - Refund requests must be submitted with proof of purchase and where applicable, photographs of the item received. Digital Products and Services: Due to the nature of digital products, software, website services, hosting services, domain registrations, and other technology-related services, payments are generally non-refundable once the service has been delivered, activated, or commenced. Refund Processing: Approved refunds will be processed within 5–10 business days using the original payment method whenever possible. Non-Refundable Items The following are non-refundable: - Domain name registrations and renewals - Hosting subscriptions already activated - Customized software solutions - Website design and development work already completed - Digital downloads and software licenses - Third-party service fees For refund inquiries, please contact our support team before initiating a chargeback or dispute.